If you're ready to invest in the best live chat app, Shopify , you've come to the right place. Shopify is one of the most popular ecommerce tools in the world. Both easy-to-use and full-featured, Shopify gives you all the tools you need to thrive in the digital world. It even has a great app marketplace that lets you expand the functionality of the store.
In the app market, you can find a wide selection of plugins designed to work natively with Shopify. Options range from SEO solutions to inventory management tools. Today, we're going to look at one of the most popular customer experience features: live chat.
More than 41% of customers now want to see live chat on a website.
With the right live chat solution, you can communicate with customers as they interact with your Shopify .
livechat - the best live chat app shopify
Let's start with the most popular and well-known live chat solutions. LiveChat is the ultimate software for connecting with customers, used by over 32,000 companies including Adobe, PayPal and McDonald's.
LiveChat benefits from great customizability and ease of use. You can design your chat widget with your brand colors, qualify leads with custom AI email list chatbot automation and forms, and even showcase your products with stunning chat-based cards.
To ensure you're always improving your e-commerce standing, LiveChat also provides access to reporting and analytics tools where you can track sales and chat ROI. One of the best things about LiveChat is how easy it is to blend human and AI interactions. You can first assist clients with bots, and then allow escalation to team members when clients need them.
The amount of analytics and insights available on LiveChat is incredible. Everything from agent activity tracking to real-time dashboards, ticket management, and more. For agents working with your business, you also get a variety of management tools such as intelligent or manual chat routing and work scheduling
A free trial is available for 14 days , and you don't need a credit card to sign up. After that, the cheapest plans start at $ 16 per agent per month, when you pay annually. The next package is $ 33 per month , followed by the most expensive option at $ 50 per month . There is also an option to get a quote on the Enterprise package. The more you pay, the more chat options you get, including Apple Business Chat and SMS. More expensive packages also come with better analytics.
Plenty of omnichannel conversation options
Artificial Intelligence and Human-Computer Interaction
Integration with countless tools, including Shopify
Beautiful custom elements
Extensive monitoring and ticketing
Beginners can get expensive
Best for ✅
If you're looking for a comprehensive omnichannel messaging solution, LiveChat is the way to go. This service is one of the most reliable on the market and is ideal if you need to track the ROI of your campaigns. You can even customize the chat according to your choice.
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hubspot - the best live chat app shopify
HubSpot 's live chat software is especially attractive to small businesses, as you can start unlocking features without spending a cent. HubSpot provides a quick and easy way to connect with customers, seamless integration with your CRM, and powerful backend tracking. The well-designed interface makes it easy to get the most out of your chat system.
HubSpot can be integrated with various tools, including Shopify, Facebook and even EventBrite. This is a great option if you want to create a consistent chat experience across all channels. HubSpot also gives you access to AI chatbots that you can use to enhance your customer service strategy. If you have your own pre-programmed bot, you don't need to look for a ready-to-use agent.
Available with a variety of smartphone apps, HubSpot maintains a conversation with customers through any channel. You can easily customize the chat widget to match your branding, and there are various routing strategies if you need help routing the conversation to the right person.
Back-end tracking and CRM integration also ensure that you can enjoy a more contextual experience when chatting with customers. No need to worry about having to ask your clients to repeat themselves.
HubSpot has a free permanent chat plan, which is great if you're just a small business. However, you need to be willing to have HubSpot's ads embedded in your chat widget, which may not appeal to everyone. When you upgrade your HubSpot by investing in features like the Sales and Marketing Center, there's a more advanced version of live chat unlocked as part of the full-service package.
Free forever plan for those on a budget
Integrate with your CRM
Provide powerful external functions
Access customization options
AI and Human Agent Integration
can get expensive
Some basics on the free plan
Best for ✅
If you're looking for a basic live chat solution that can integrate with your CRM, HubSpot 's forever free plan can be the perfect investment. However, there are some limitations to what you can do with this base package. If you're already using HubSpot for other features, the live chat solution is perfect for your needs.
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3. Tidio chat
tidio chat - the best live chat app shopify
Designed to improve customer connections, Tidio promises a convenient way to connect with customers as you build your Shopify store. Used by over 300,000 customers, the product is ideal for large-scale conversations with human agents and chatbots.
Designed with ease of use in mind, Tidio Chat provides customers with a large selection of tools to reach customers, including live chat and email integration, as well as a comprehensive backend environment for tracking discussions. Optionally embed a chatbot that can send your own canned messages. You can also automate a series of interactions through Tidio as you try to sell more products.
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